> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://docs.ibee.ai/docs/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.ibee.ai/docs/_mcp/server.

# Support

> Get help from IBEE Solutions — open organization, billing, or technical support requests from the portal Support Center, then track every request in one place.

The **Support Center** is the single place to ask the IBEE team for help — organization settings, invoice questions, or a server that's down. Open a request, attach context, and follow it through to resolution from the same screen.

Open the Support Center at `portal.ibee.ai/organizations/{orgId}/support`.

## Choose a category

The Support Center landing page — *"Choose a category to get the help you need"* — shows three categories:

#### Organization Support

#### Billing Support

#### Technical Support

Click a category to open its request form. See [Create a request](/docs/support/create-a-request) for the full Technical Support flow, dynamic issue-type fields, and submission options.

## My Requests

Below the categories, the **My Requests** card lets you track and manage every ticket you've opened — *"View the status of your requests and communicate with our support team."*

Click **My Requests** to open the list at `portal.ibee.ai/organizations/{orgId}/support/request/all`.

| Column   | Description                                            |
| -------- | ------------------------------------------------------ |
| Title    | The request subject (e.g. *"Server Not Reachable"*)    |
| Ticket # | An 8-digit ID (e.g. `#07248819`)                       |
| Email    | The submitter's email                                  |
| Resource | The associated resource (e.g. `in-vga-pi-r02-srv01`)   |
| Age      | How long ago the request was opened (e.g. *"28d ago"*) |
| Priority | Medium / High / Urgent                                 |
| Status   | Open / Resolved / Overdue                              |

A **Search requests** field filters the list, and a **Filter** dropdown narrows by priority, status, or category.

Click any row to open the full request detail with the original message, **Issue Details** structured fields, and a **Reply** option.

## Response expectations

Priority is set when you submit a request. Higher-priority requests are reviewed first.

| Priority   | Use when                                         |
| ---------- | ------------------------------------------------ |
| **Medium** | Standard issue with no immediate business impact |
| **High**   | Significant impact requiring prompt attention    |
| **Urgent** | Critical — service is down or severely degraded  |

> **Info**
>
> For fastest response on critical issues, set priority to **Urgent** and include error logs or screenshots in your request.

## Contact by email

| Type              | Email                                     |
| ----------------- | ----------------------------------------- |
| Technical support | [support@ibee.ai](mailto:support@ibee.ai) |
| Abuse reports     | [abuse@ibee.ai](mailto:abuse@ibee.ai)     |
| Sales inquiries   | [sales@ibee.ai](mailto:sales@ibee.ai)     |

## Related pages

* [Create a request](/docs/support/create-a-request)
* [Contact support](/docs/support/contact-support)
* [Troubleshooting guides](/docs/support/troubleshooting-guides)