> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://docs.ibee.ai/docs/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.ibee.ai/docs/_mcp/server.

# Contact Support

> Get help from IBEE Solutions support — technical requests, billing queries, account issues, abuse reports, and sales inquiries via the portal or email.

IBEE Solutions support is available through the portal and by email. Choose the channel that matches your request type.

## Support Center

Open the Support Center from the sidebar within your organization.

#### Account Support

#### Billing Support

#### Technical Support

## Email contacts

| Type              | Email                                     |
| ----------------- | ----------------------------------------- |
| Technical support | [support@ibee.ai](mailto:support@ibee.ai) |
| Abuse reports     | [abuse@ibee.ai](mailto:abuse@ibee.ai)     |
| Sales inquiries   | [sales@ibee.ai](mailto:sales@ibee.ai)     |

## My Requests

Track and manage all your support requests in one place. View status and reply to requests directly from the portal.

Go to `portal.ibee.ai/organizations/{orgId}/support/request/all` or click **My Requests** on the Support Center page.

Requests can be filtered by **Status**, **Priority**, and **Time Range**.

| Priority | When to use                                        |
| -------- | -------------------------------------------------- |
| Medium   | Standard issue, no immediate business impact       |
| High     | Significant impact, needs prompt attention         |
| Urgent   | Critical issue — service down or severely degraded |

\


| Status               | Meaning                                                                                                 |
| -------------------- | ------------------------------------------------------------------------------------------------------- |
| Inprogress           | Request received and being worked on                                                                    |
| Resolved             | Issue resolved                                                                                          |
| Overdue              | Response or resolution is past the expected timeframe                                                   |
| Waiting for Customer | Support team has responded — reply required within 48 hours or the request will be automatically closed |
| Closed               | Request has been closed                                                                                 |

## Related pages

* [Create a request](/docs/support/create-a-request)
* [Status page](/docs/support/status-page)