Support

IBEE Cloud support is available through the portal and by email. Choose the support type that matches your issue, submit a request, and track its progress — all from the Support Center.

Support types

Account Support
Billing Support
Technical Support
Create a request
Status page
Troubleshooting guides

Response expectations

Response priority is set when you submit a request. Higher priority requests are reviewed first.

PriorityUse when
MediumStandard issue with no immediate business impact
HighSignificant impact requiring prompt attention
UrgentCritical issue — service is down or severely degraded

For fastest response on critical issues, set priority to Urgent and include error logs or screenshots in your request.

Contact by email

TypeEmail
Technical supportsupport@ibee.ai
Abuse reportsabuse@ibee.ai
Sales inquiriessales@ibee.ai