Support

Create a Support Request

Submit a support request from the IBEE Cloud portal at portal.ibee.co.in/a/{account_id}/support. You can also email support@ibee.ai directly for technical issues.

Support request types

TypeUse for
Account SupportAccount settings, profile information, password resets, security settings
Billing SupportInvoices, payment methods, subscription plans, billing queries
Technical SupportTechnical issues, API integration, troubleshooting, product functionality

Create a Technical Support request

1

Open Technical Support

Go to portal.ibee.co.in/a/{project_id}/support and click Technical Support.

2

Select a product

Choose the product your issue is related to:

ProductDescription
Cloud VMsScalable Virtual Machines
GPU VMsHigh-Performance GPU Virtual Machines
BaremetalDedicated Baremetal Servers
Load BalancerLoad Balancer as a Service
FirewallFirewall as a Service
DatabaseDatabase as a Service
Object StorageS3-Compatible Object Storage
Block StorageHigh-Performance Block Storage Volumes
3

Select a resource

After selecting a product, choose the specific resource affected (e.g. a VM from your account). Each resource shows its specs and current status (Running, Stopped, Error).

4

Select an issue type

Choose the issue type that best describes your problem. For Cloud VMs the available issue types include:

  • Provisioning Failed / Instance Not Created
  • VM Not Reachable (SSH / RDP)
  • Performance Low / High CPU Usage
  • Unexpected Reboot / Crash
  • Resize / Upgrade Request

Additional fields appear based on the issue type selected.

5

Fill in the issue details

Complete the dynamic fields shown for your issue type. For example, for VM Not Reachable (SSH / RDP):

FieldOptions
Which IP is affected?Public IP / Private IP / Both
Access MethodSSH / RDP / Console / VNC
When did it start?Date and time picker
Any firewall/security group changes?Yes / No
Attach error/log outputText area (optional but recommended)
6

Set priority and add details

FieldDescription
PriorityMedium / High / Urgent
Additional DetailsDescribe the issue or request in detail
Attachments (optional)Upload screenshots or images — PNG, JPG, JPEG, GIF, WebP (Max 10 MB each)
7

Submit

Click Submit Request. Your request is created and appears in My Requests.

Track your requests

View all requests at portal.ibee.co.in/a/{project_id}/support/request/all.

Each request shows the title, associated resource, email, time submitted, priority, and status.

Reply to a request

Open a request and click Reply to add additional information or follow up with the support team.

The reply panel supports a text message and optional image attachments (PNG, JPG, GIF, WebP — Max 10 MB).