Contact Support | ibee | Documentation

IBEE Cloud support is available through the portal and by email. Choose the channel that matches your request type.

Support Center

Open the Support Center at portal.ibee.co.in/a/{project_id}/support.

Account Support

Billing Support

Technical Support

Track and manage all your support requests in one place. View status and reply to requests directly from the portal.

Go to portal.ibee.co.in/a/{account_id}/support/request/all or click My Requests on the Support Center page.

Requests can be filtered by Status, Priority, and Time Range.

Priority	When to use
Medium	Standard issue, no immediate business impact
High	Significant impact, needs prompt attention
Urgent	Critical issue — service down or severely degraded

Status	Meaning
Inprogress	Request received and being worked on
Resolved	Issue resolved
Overdue	Response or resolution is past the expected timeframe
Waiting for Customer	Support team has responded — reply required within 48 hours or the request will be automatically closed
Closed	Request has been closed